FAQs

You are covered for:

• breakdown of your equipment
• for the appropriate period from point of purchase (excludes first 30 days)
• no costs to pay when making a claim
• repair work performed by an ISO 9002 certified repair center
• hundreds of engineers within the UK available to repair your equipment
• the warranty documentation is transferable in the event that you sell your equipment.

 

A team of engineers will arrive the next business day with a hot swap loan unit of the same specification or better. They will remove the faulty item from site and TADL will arrange for repair or replacement of your product. We endeavour to undertake the repair as quickly as possible but you will have the benefit of the loan unit during this time. Under normal circumstances the only delay that can be experienced is on parts availability.

 

Although every effort is made to repair all returned equipment it is not always possible to effect a repair economically. In these instances it may be necessary for TADL to replace the equipment with product of equal specification or at TADL’s discretion make a cash settlement at current market value of the product.

 

The TADL Assist range of products are designed for business users and consumers alike. If you are using your equipment for home or office use then you will still be protected.

 

You are able to claim as often as you like for the period of the warranty. However, with the standard cover the maximum liability of TADL for repair work is the original cost of the product purchased.

 

Your TADL Assist Care Pack does not cover some instances for example consumable items – a full list of Exclusions can be seen within our terms & conditions.

 

We need to receive a copy of the purchase invoice for your equipment to verify the specification and value. This enables us to ensure that service levels required by our customers can accurately be monitored and provided for. An envelope is provided within the TADL pack in which to return your registration details and a copy of your invoice.

 

You can contact us – feel free to ask any questions or make any comments, we do value your feedback.

You are covered for

• breakdown of your equipment
• for the appropriate period from point of purchase
• no costs to pay when making a claim
• repair work performed by an ISO 9002 certified repair center
• hundreds of engineers within the UK available to repair your equipment
• the warranty documentation is transferable in the event that you sell your equipment

Although every effort is made to repair all returned equipment it is not always possible to effect a repair economically. In these instances it may be necessary for TADL to replace the equipment with product of equal specification or at TADL’s discretion make a cash settlement at current market value of the product.

The TADL Assist range of products are designed for business users and consumers alike. If you are using your equipment for home or office use then you will still be protected.

You are able to claim as often as you like for the period of the warranty. However, with the standard cover the maximum liability of TADL for repair work is the original cost of the product purchased.

Your TADL Assist Warranty Pack does not include some instances for example consumable items – a full list of Exclusions can be seen within our terms & conditions.

We need to receive a copy of the purchase invoice for your equipment to verify the specification and value. This enables us to ensure that service levels required by our customers can accurately be monitored and provided for. An envelope is provided within the TADL pack in which to return your registration details and a copy of your invoice.

You can contact us – feel free to ask any questions or make any comments, we do value your feedback